Shuvo Bet FAQ — Answers to All Your Questions

No. Under Shuvo Bet's policy, each person may only hold one account. Opening multiple accounts using the same mobile number, email address, or NID is strictly prohibited. Violating this rule may result in all associated accounts being closed and balances forfeited.

Go to your profile settings and click on "Identity Verification." Upload photos of the front and back of your National ID card, along with a selfie. Verification is usually completed within 12–24 hours, after which you'll receive an email and SMS notification. Small withdrawals are still possible without KYC, though with lower limits.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and an OTP will be sent to you. Use that code to set a new password. If you can't remember your username, you can also log in with your mobile number. For further assistance, contact us via live chat.

If your account is suspended, contact us immediately at support@shuvobet.net or reach out via live chat. To find out the reason for the suspension, please provide your name and registered mobile number. In most cases, suspensions are temporary and occur due to incomplete KYC or detection of unusual activity. After verification, accounts are typically reactivated within 24 hours.

Shuvo Bet supports Bangladesh's most popular mobile banking services:

• BKash (Personal & Merchant)
• Nagad
• Rocket
• Upay
• Bank Transfer (selected banks)

Deposits are instant across all methods, and withdrawals are typically processed within 1–6 hours.

The minimum deposit is ৳500, the minimum withdrawal is ৳500. Verified KYC accounts can withdraw up to ৳5,00,000 per day. Without KYC, the daily limit is ৳10,000.

Start by refreshing the page and waiting 2–3 minutes — minor delays are common due to server synchronization. If your balance still hasn't updated after 15 minutes, contact us via live chat with your transaction ID and a screenshot. Our team typically resolves this within 30 minutes.

For KYC-verified accounts, withdrawals are typically processed within 1–6 hours. During peak hours (10 PM–2 AM), processing may take slightly longer. Bank transfers may take 1–2 business days. Large first-time withdrawals may require additional verification.

Shuvo Bet charges no platform fees for deposits or withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own service charges — these are set by the respective provider. There are no hidden charges on Shuvo Bet's end.

New members receive a 100% welcome bonus on their first deposit. Deposit a minimum of ৳500 and the same amount will be credited to your account as a bonus. To claim it, apply a promo code at the time of deposit or keep the "Claim Bonus" option enabled. Rollover requirements must be met before the bonus can be withdrawn.

Rollover means you must wager the bonus amount a set number of times before you can withdraw it. For example, a 5x rollover on a ৳1,000 bonus means you need to place a total of ৳5,000 in bets. Shuvo Bet's welcome bonus typically carries a 5x–10x rollover requirement. Full terms are available on the Promotions page.

Shuvo Bet offers a 5% cashback on your net daily losses. Every day at midnight, the previous 24 hours are calculated and the cashback is automatically credited to your account. There are no rollover requirements — you can withdraw it directly. No separate application is needed to receive your cashback.

You earn loyalty points on every bet you place. Accumulated points can be redeemed for bonus cash, free bets, or special rewards. As your points grow, your VIP level upgrades and you unlock greater benefits. Check your point balance and redemption options in the "Rewards" section of your account.

Shuvo Bet offers an extensive game library:

• Live Casino: Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti
• Slots: 500+ slot games, jackpot slots
• Table Games: Poker, Andar Bahar
• Lottery: Dhaka Lottery, Instant Win
• Crash Games & Virtual Sports

New games added every week.

Yes, Shuvo Bet is fully mobile-optimized. All games run smoothly on both Android and iOS using Chrome or Safari — no app download required. Live Casino games stream in HD; for the best experience, a stable 4G or Wi-Fi connection is recommended.

All games at Shuvo Bet use certified RNG (Random Number Generator) technology. Independent third-party auditors regularly verify the fairness of results. Live Casino games feature real dealers, so you can see everything unfold in real time. Shuvo Bet never manipulates game outcomes.

Shuvo Bet covers 50+ sports categories. The most popular:

• Cricket (IPL, BPL, Test, T20 World Cup)
• Football (Premier League, La Liga, Champions League)
• Kabaddi, Badminton, Tennis
• E-Sports (CS:GO, DOTA 2, FIFA)
• Virtual Sports

Live betting lets you place bets at real-time odds while a match is in progress.

With live betting, you can place bets even after a match has started. Shuvo Bet's live betting page displays real-time scores, statistics, and changing odds. Odds update at every key moment — such as a wicket falling or a goal being scored. Simply select your bet on the bet slip, enter the amount, and hit "Place Bet." You can also lock in your winnings before the match ends using the cash-out option.

If a match is abandoned or an insufficient number of overs/time is played, the full stake for the affected bet will be refunded to your wallet. For parlay bets, the cancelled event is removed and the remaining odds are recalculated accordingly. Detailed bet settlement rules are available on our Terms & Conditions page.

Cash-out lets you settle a bet before the match ends. Go to the "My Bets" section and click the "Cash-Out" button next to any active bet. You'll see an offer based on the current match situation — confirm if you're happy with the amount. Please note that cash-out may not be available for all matches or at all times.

Yes. Shuvo Bet uses 256-bit SSL encryption to keep all your data secure. Passwords are never stored in plain text — bcrypt hashing is used instead. KYC documents are used solely for verification purposes and are never shared with third parties. Read our Privacy Policy for full details.

Yes. You can enable 2FA from the "Security" section in your profile settings using SMS OTP or Google Authenticator. Once active, an additional code will be required every time you log in and for large withdrawals. Keeping 2FA enabled significantly reduces the risk of your account being compromised. We strongly recommend turning it on.

Shuvo Bet's system automatically detects unusual login attempts. After 5 incorrect password entries, your account will be temporarily locked. If a login is detected from a new device or unfamiliar location, an alert will be sent to your registered number. If you notice any suspicious activity, change your password immediately and contact support.

There are three ways to get in touch:

• Live Chat: Fastest option, available 24/7, with responses typically within 2 minutes
• Email: support@shuvobet.net — For complex issues, expect a response within 6–12 hours
• Help Center: Self-help guide for common issues

Our support team is available to assist you in Bangla.

Common complaints (payments, bonuses) are generally resolved within 24 hours. More complex issues (KYC, account verification) may take up to 72 hours. Each complaint is assigned a ticket number so you can track its status. Shuvo Bet takes every complaint seriously.

Shuvo Bet places responsible gaming at the top of its priorities. Available features include:

• Set daily/weekly/monthly deposit limits
• Session Time Limit
• Self-Exclusion (30 days to permanent)
• Reality Check Notifications
• Professional Counselling Referral

Visit our Responsible Gaming page to learn more.