Shuvo Bet Privacy Policy — How Your Information Is Kept Safe

1. Introduction

Welcome to Shuvo Bet (shuvobet.net). This Privacy Policy explains how Shuvo Bet collects, uses, stores, and protects your personal information. By using the Shuvo Bet website or mobile platform, you are deemed to have accepted this Privacy Policy.

Shuvo Bet is Bangladesh's trusted online Sports Betting and gaming platform. Keeping the data of millions of users safe is both our ethical and legal responsibility. We follow international data protection standards and treat your privacy with the utmost respect.

This Privacy Policy is written in English to ensure clarity for our users. If you have any questions, please reach out to our support team.

2. Information We Collect

Shuvo Bet only collects information necessary to provide our services. The types of data we collect include:

3. How We Collect Your Information

Shuvo Bet collects your information through several methods. You will always be informed about each one in advance:

• Registration Form: Information you provide directly when creating your account.
• KYC Verification Process: Documents uploaded to verify your identity.
• Transaction Records: Financial information collected automatically during deposits and withdrawals.
• Cookies & Tracking: Technical information collected to improve your website experience.
• Support Contact: Information you share with us via live chat or email.
• Third-Party Verification Services: Information received from trusted partners for KYC and AML checks.

4. How Your Information Is Used

Shuvo Bet uses the information it collects solely for the purposes listed below — it is never used for anything beyond these:

• Account Management: To create, manage, and secure your account.
• Payment Processing: To successfully process deposits and withdrawals.
• Identity Verification: To verify your identity in compliance with international AML and KYC regulations.
• Service Improvement: To improve the experience on our website and mobile app.
• Relevant Offers: To keep you informed about promotions and bonus offers relevant to your interests (you can opt out at any time).
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Obligations: To meet regulatory requirements.

5. Who Your Information Is Shared With

Shuvo Bet never shares your information with advertisers or unrelated third parties. However, limited data may be shared in the following circumstances:

• Payment Providers: Only the information required to process bKash, Nagad, Rocket, or bank transactions.
• KYC Verification Partner: Trusted identity verification services meeting international standards.
• Legal Authorities: When required by a court order or legal obligation — and only to the minimum extent necessary.
• Technical Service Providers: For server hosting or security services — these providers are not permitted to use your data for their own purposes.

In all of the above cases, Shuvo Bet ensures that partner organizations adhere to the same privacy standards. Any use of data beyond the agreed scope is strictly prohibited.

6. Cookies Policy

Shuvo Bet uses cookies to enhance your browsing experience on our website. We use three types of cookies:

• Essential Cookies: For login sessions and security — the site cannot function properly without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which parts of the website are used most — all data is anonymized.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may prevent some features of the site from functioning properly.

7. Data Security Measures

Shuvo Bet uses industry-standard security technology to protect your privacy. Our security measures include:

• For all data transfers SSL/TLS 256-Bit Encryption।
• For sensitive data stored on servers AES-256 Encryption।
• Two-Factor Authentication (2FA) Option — enable it from your account settings.
• To block suspicious login attempts Automated Alert System।
• Regular Security Audits and vulnerability testing.
• Only authorized personnel have limited access to your data — Need-to-Know Basis।

Please note, however, that no one can guarantee 100% security on the internet. Keep your password strong and never share it with anyone. If you notice any issue with your account, contact support immediately.

8. Data Retention Period

Shuvo Bet retains your data only for as long as necessary — never longer. The general rules are:

• All account data is retained for as long as the account remains active.
• Financial transaction records are retained for up to 5 years after account closure due to legal obligations.
• KYC documents may be retained for up to 3 years after account closure.
• Support chat records are kept for up to 2 years.

Once the retention period expires, your data is securely deleted or anonymized.

9. Your Rights

Every Shuvo Bet user has the following rights over their personal data:

• Right to Access: To find out what data we hold about you, submit a request — we'll respond within 30 days.
• Right to Rectification: You may request corrections to any inaccurate information we hold.
• Right to Erasure: You may request deletion of your data after account closure — however, certain information may be retained as required by law.
• Right to Restrict Processing: You may request that we stop using your information for specific purposes.
• Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Complain: If you are dissatisfied with how we handle your data, you have the right to file a complaint with the relevant authority.

To exercise any of the above rights, email us at support@shuvobet.net. We typically respond within 7 business days.

10. Minors' Information

Shuvo Bet is strictly not intended for anyone under the age of 18. We do not knowingly collect information from minors.

If we are notified that a minor has created an account, we will immediately close that account and delete all collected information.

If you suspect a minor is using Shuvo Bet, please notify us at support@shuvobet.net — we will take prompt action.

11. Changes to the Privacy Policy

Shuvo Bet may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, a notification will be sent to your registered email or mobile number. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you object to the updated policy, please request account closure and withdraw your remaining balance.

12. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@shuvobet.net
• Live Chat: Chat icon at the bottom right of the website — available 7 days a week, 24 hours a day
• Help Center: Help Center Page View